Shared Memories Gifts Australia

Contact Us - Payment Options


Is my photo acceptable?

If you are uncertain about your digital photo you are able to upload it or send it to us for evaluation for free. We will be looking at the resolution, colour, shape and use of the image. We will reply to you by email or phone as soon as possible with our comments.

Your image is individually art worked - we do not use automated processes. This enables us to have maximum flexibility with your images, and we can utilise our full attention to detail and imaging experience with every image. We understand that this is not just any old photo you have chosen, and given how precious it is, we do our utmost to get the most of it.

Please keep in mind your photo shape with the shape of your photo panel. This is an aspect often overlooked. If you need assistance with choosing a gift item, you are most welcome to send us your photo for evaluation.

Before you contact us, though, have a look at the information below, it may assist you.

Would you like us to evaluate your photo before you buy?


Email your photo to sales@sharedmemories.com.au as an attachment. Also include your contact details and the name of the product your are interested in.


Digital Photos

There are two common issues with digital photography: pixilation and compression. Digital pictures are made up of many coloured squares, called pixels, and pixilation is when a photo is not of high enough resolution causing those squares to be visible, which can look unpleasant. If you are worried about your picture, simply open it up in an image viewer (eg Microsoft Office Picture Manager), and zoom in a bit. If it is starting to look blocky then it may be of too low resolution.




compressed jpg


The second common issue with digital photographs is when they are over-compressed. The JPG file format (which is the most common format with digital cameras), offers really impressive file compression. This means that a lot of digital information can be packed into a small file - but at a disadvantage. The disadvantage is a loss in quality: ordinarily this is unnoticeable but sometimes, particularly if a file has been saved for the web, it can look unpleasant, giving a slight rainbow halo around objects,(see the samples above). It is very difficult to remove this, but using our software can lessen it somewhat.


Analogue prints are not constrained by issues of resolution or compression. They do though have problems of their own!

Dust and Scratches - we remove these as best we can as part of the art working process, but we may need to charge more if extensive renovation is required.

Blurring - there really isn't a great deal we can do with this. It is almost impossible to "unblur" a photo, although limited results can be had with some digital filters after we have scanned your image. Generally speaking though, if your photo is blurred as you see it now, that is how it will come out.

Colours faded or too red - We get a lot of old photographs, and one of the commonest problems with them is that the blue pigment tends to degrade faster than the red or magenta, leaving the colours unnatural looking. We can get amazing results by readjusting the colours - even a badly washed out photo can be brought back to life digitally. And, at the end of the day, you could always make it black and white or with a sepia tint.


When scanning, choose to scan only the image area you need - the rest is unnecessary and will result in an image many times larger than you actually need.


With regards to resolution, it very much depends on the size of the photo and the product your would like us to make from it. We find if you scan a normal size print in at 300dpi there is more than enough resolution there for us to use. A good tip is not to use the option in your scanning software "scan to email". This will compress the image too much for good results.

Red eye, date stamp, finger in front of camera etc

Unless it is a severe case, we can retouch your image to remove these problems free of charge. Please point this out to us when you place your order.

How do I select my photo?

When selecting your photo, please keep in mind how the finished product may look.

Our photo panel products have different shapes which may require that the subject be situated in a certain way. For example with a round photo panel, it is best to have the main subject towards the centre of the photo. It is also good to have your subjects close together. In the following examples, the red circle shows how we cut a copy of the photo. Note the amount of space around the subjects.

Please don't crop or resize your photo, as we can digitally adjust that here.

The following is an example for a round. For other shaped items, please keep in mind the shape of the photo panel in choosing your photo. Please send us your photo and will be glad to assist you in any way we can.


Good photo design Shared Memories Gifts Australia


not good photo design Shared Memories Gifts Australia NOT GOOD


How can I get my photo to you?


How to Send Your Photo



Don't forget to attach your photo (usually the 'Paperclip' icon on your toolbar)


Shared Memories
c/- GK Projects Pty Ltd
PO Box 4392
Winmalee NSW 2777 Australia

We suggest you pack your photo in a waterproof bag and between stiff card. Mark as "Do Not Bend". We will return your photo with your Photo Gift.