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Shared Memories Gifts Australia

Contact Us - Payment Options

 

Privacy Notice

Shared Memories Privacy Commitment

Shared Memories has created this privacy statement to demonstrate our commitment to your privacy. The following discloses the information gathering sequence in use by Shared Memories.

Collecting your personal information

At Shared Memories, it is our concern to protect customer information and to provide a safe and secure on-line ordering system. Our on-line ordering system is used to gather information about our customers, enabling us to provide the complete on-line ordering service.

No personal information will be collected from browsing our web site. Once you have registered on our web site, your personal details will be stored in the Shared Memories database, to provide you with prompt assistance if you should call our office for support.

Our web server uses cookies if the customers browser allows. The cookie is only used for shopping session purpose, it is not used for collecting individual details.

Using and securing your personal Information

We collect your contact information (name, address, e-mail address, and phone numbers) and possibly financial information (credit card details), to process your order.

This information will be kept confidential and at no time will this information be traded, swapped, exchanged or sold to any other party or company. Shared Memories will not use this information for any other purpose than to complete a customer order, or to communicate with the customer to discuss associated problems or delays concerning their order(s). We may share this information and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and the shipping carrier that delivers your order.

All customer information is kept on a secure server and protected by firewall security systems.

Credit Card Information

Your credit card details are used for the purpose of payment of a customer order by third party banking, (third party being GK Projects Pty Ltd trading as Shared Memories Gifts Australia). Shared Memories will at no time disclose this information for any other purpose, than to use these details for the payment of a customer order. The customer gives us their authority to use these details for payment of their orders by using this web-site or by submitting them through facsimile. All credit card details are encrypted during on-line data transfer using Secure Sockets Layer (SSL) technology. Credit card details are not stored in Shared Memories database/servers. Customers must submit the credit card details each time you place an order. As soon as your payment has been processed, your credit card information is permanently removed from our system.

Shared Memories is committed to reducing the amount of fraud it faces. Our policy is that we will prosecute any cases of fraud that we identify. As a first time customer, you may receive a telephone call or e-mail requesting more information or proof (eg faxing a copy of the credit card) to confirm the details that you have supplied to us. If any of the information you supply is found to be false or misleading, we will, if we deem it appropriate, report this to the appropriate authorities for them to prosecute.

E-mail Addresses

The E-mail address you submitted during an order will be used by Shared Memories for the sole purpose of extended customer service. Shared Memories will only use your e-mail address to communicate with you about the status, cost and shipping details, or any other changes required about your order. We may also send E-mails to customers for important events such as change of address etc.

If you the customer has signed up for a newsletter, we do not pass your details on to any other party. Occasional newsletters are only sent (via email) to those customers who have subscribed and given their permission for Shared Memories to do so.