Shared Memories Gifts Australia

Contact Us - Payment Options


Returns Policy

  • Before you return your product please email us at sales@sharedmemories.com.au and request that you would like to return goods and the reason.
  • Returns will only be accepted upon approval by Shared Memories.
  • Faulty item claims must be made within 7 days of the item being shipped (10 days for international)
  • If the item is deemed faulty by Shared Memories, we will send a replacement and fully reimburse the customer for the cost of posting the item back to us. Note: We will offer an exchange or refund for the item only when it is faulty and we do not have a replacement in stock.
  • We have a strict no-returns policy regarding unwanted items or change of mind. Please choose carefully before you purchase.
  • If the product purchased from us is damaged, please contact us immediately for a return approval.  Once approval is given, send it back for an exchange in the original packaging. If the exchange item is out of stock you may choose a refund of the purchase price (excluding postage).
  • Shared Memories records the condition of items before they are sent out. Items that are claimed to be faulty and, when returned, exhibit damage incurred while in the customer's possession, will simply be sent back.
  • Any faulty item claims will be voided if the item is returned in packaging less than original, in this case no reimbursement will be made.
  • Any claims by customers that such damage was caused during postage (initial or return) will only be considered if the item was registered / insured for its appropriate value with Australia Post.
  • International orders: Shared Memories regrets that it cannot be held responsible for any confiscation by the destination country customs. Any and all duties, taxes & tariffs levied are the responsibility of the customer.
  • Once orders are posted, we cannot accept responsibility for goods not delivered. We do not refund for goods posted but not delivered. We strongly advise you to insure your goods.